te999's Privacy Policy

1 Definitions & Scope

In this Policy, "personal information" refers to any information that can directly or indirectly identify you — such as your name, address, phone number, email, mobile banking number, or national identity details.

"Services" refers to te999's website, mobile platform, casino games, sports betting, and all related digital services.

This Policy applies specifically to users in Bangladesh. If you use our platform from outside Bangladesh, this Policy remains fully in effect. Our services are intended only for individuals aged 21 or older.

2 Types of Information Collected

We may collect the following types of information:

• Identity Information: Full name, date of birth, gender, nationality, and documents relevant to identity verification.
• Contact Information: Email address, mobile number, and postal address.
• Account Information: Username, password (encrypted), account preferences, and security question answers.
• Financial Information: Transaction details via bKash, Nagad, Rocket, or bank transfer, including deposit and withdrawal history.
• Gaming Activity Information: Game play history, bets placed, win/loss records, and bonus usage details.
• Technical Information: IP address, browser type, operating system, device identifiers, and cookies data.
• Communication Information: Your conversations with our customer support team, live chat records, and email messages.

3 How We Collect Information

te999 collects your information in the following ways:

• Directly Provided Information: Information you voluntarily provide during account registration, identity verification (KYC), payment form submission, and when contacting customer support.
• Automatic Collection: Technical information automatically collected through cookies, log files, web beacons, and similar technologies when you access our platform.
• Information from Third Parties: Information received from identity verification service providers, payment processors, and fraud prevention agencies — only where applicable.

4 Purpose of Using Information

We use your information only for the following legitimate purposes:

• Account Management: Completing the registration process, verifying identity, and keeping your account active.
• Payment Processing: Smoothly processing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Customer Support: Helping resolve your issues, answering questions, and improving your experience.
• Security & Fraud Prevention: Detecting and preventing unauthorized access, fraudulent transactions, and suspicious activity.
• Platform Improvement: Analyzing user behavior to improve the quality of our services and add new features.
• Legal Compliance: Retaining information necessary to comply with applicable laws and regulations.
• Responsible Gaming: Identifying excessive gaming tendencies and providing related support.

We do not sell your information to third parties for marketing or advertising purposes without your prior consent.

5 Data Storage & Security

te999 takes industry-standard technical and organizational measures to keep your personal information secure. Our security measures include:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Secure Servers: Your information is stored on firewall-protected servers and guarded against unauthorized access.
• Access Control: Only trained and authorized staff can access your information, and they are bound by confidentiality agreements.
• Regular Audits: Our system security is regularly tested and assessed.

Your information will be retained for as long as your account is active or as needed to provide services. In accordance with legal obligations, some information may be retained for a specified period even after an account is closed.

6 Data Disclosure & Third Parties

te999 may share your information with third parties in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, and authorized banks will receive only the minimum information necessary to complete transactions.
• Identity Verification Services: With trusted verification agencies to complete the KYC (Know Your Customer) process.
• Technology Partners: Technology service providers required to operate the platform, who are contractually obligated to comply with our privacy standards.
• Legal Requirements: To comply with court orders, lawful requests from investigative authorities, or applicable laws.
• Business Transfers: In the event of a corporate merger or acquisition, after notifying you in advance.

We never sell or rent your information to unrelated third parties for marketing purposes. All third-party partners are required to follow te999's privacy standards.

7 Cookies & Tracking Technologies

te999 uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.

• Essential Cookies: For login status, session management, and core platform functionality. These cannot be disabled.
• Performance Cookies: To analyze which parts of the platform are used most and improve services accordingly.
• Preference Cookies: To remember your language, game preferences, and other personalized settings.

You can control cookies at any time by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

8 Payment Information Security

Protecting your financial information is our top priority. All payment transactions through te999 — via bKash, Nagad, Rocket, or bank transfer — are processed through secure encrypted channels.

• Full payment card numbers or mobile banking PINs are not stored on our servers.
• Multiple layers of security are used to verify transactions.
• Suspicious transactions are automatically monitored and reviewed.
• The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500.

For any suspicious transactions or unauthorized access to your account, notify our support team immediately.

9 Your Rights

As a te999 user, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request restriction of processing of your information in certain cases.
• Right to Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to the use of your information for specific purposes.

To exercise these rights, please contact our support team. We will endeavor to respond to your request within 30 days. In some cases, certain information may not be possible to delete due to legal obligations.

10 Protection of Minors' Information

te999's services are only for individuals aged 21 or older. We do not knowingly collect information from minors.

During registration, users are required to confirm their age, and age limits are enforced through identity verification. If we confirm that a person created an account while under the age of 21, that account will be suspended immediately and all associated information will be securely deleted.

If you believe a minor is using our platform, please notify us immediately.

11 Policy Changes

te999 reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• Send a notification to your registered email address.
• Display a prominent notice on the platform.
• Clearly state the date on which the changes take effect.

Continued use of the platform after changes are made will be considered acceptance of the updated Policy. We recommend that you visit this page regularly to stay informed of the latest information.

12 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your data rights, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 live chat support — available in Bengali and English.

We take all privacy-related requests seriously and are committed to responding as quickly as possible.