te999 Terms & Conditions
Please read all of the following terms carefully before using this platform. By accessing the site or using your account, you are agreeing to these terms.
General Provisions
1.1 Introduction & Acceptance
te999 (hereinafter referred to as "Platform", "we" or "us") is an online casino and betting service provider. These terms and conditions ("Terms") apply to the te999 website, mobile version, and all related services.
When you access this site, create an account, or use any service, you are automatically considered to have read and fully accepted these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.
1.2 Eligibility Requirements
The minimum age to use te999 is 21. Only those aged 21 or above are permitted to open an account and use services on this platform. You must meet the following conditions:
- You must be 21 years of age or older.
- You must use this platform entirely of your own free will and by your own decision.
- Funds deposited into your account must come from a legitimate source.
- One person may open only one account; multiple accounts are not allowed.
1.3 Changes to Terms
te999 reserves the right to partially or fully modify these Terms at any time. Updated Terms will take effect from the moment they are published on the site. If you continue using the platform after new Terms are published, you will be considered to have accepted the updated terms.
Account Management
2.1 Account Registration
To create an account at te999, you must provide accurate and complete information. Providing false or misleading information will result in immediate account closure and the associated funds may be forfeited. Information required at the time of account creation includes:
- Full name (matching your national identity card).
- Date of birth (for age verification).
- Active mobile number and email address.
- Information linked to your payment method.
2.2 Account Security
It is your responsibility to keep your account password and login details completely confidential. Do not share this information with any third party. te999 will not be responsible for any unauthorized activity on your account. If you notice any suspicious activity, contact our support team immediately.
2.3 Identity Verification
In the interest of security and fraud prevention, te999 may request identity verification at any time. This process may involve requesting a copy of a national identity card, passport, or other government-issued document. Withdrawals may be temporarily held until the verification process is complete.
2.4 Account Closure
You may contact the support team at any time to close your own account. te999 also reserves the right to suspend or permanently close an account for the following reasons:
- Serious breach of the Terms.
- Fraudulent or suspicious activity.
- Operating multiple accounts.
- Account use on behalf of a minor.
- Bonus abuse or manipulation.
Deposits & Withdrawals
3.1 Supported Payment Methods
te999 currently supports Bangladesh's major mobile banking and banking channels. The approved payment methods are:
- bKash — Mobile financial service.
- Nagad — Digital financial service.
- Rocket — Dutch-Bangla Bank mobile banking.
- Bank Transfer — Major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank.
3.2 Deposit Limits
Minimum deposit: ৳100 for each method. The maximum deposit limit may vary depending on the method and account level.
All deposits are processed in Taka (BDT / ৳). Transactions in foreign currency are not accepted. Deposit funds must come from a payment method genuinely registered in your name — deposits through third parties are not allowed.
3.3 Withdrawal Limits & Timeframes
Minimum withdrawal: ৳500. Processing time: Typically within 15 minutes to 2 hours.
The time taken to process a withdrawal request depends on account verification, bank processing, and security checks. Withdrawals will be held if bonus wagering requirements have not been completed. Withdrawals are only issued to the same method used for the deposit.
3.4 Transaction Cancellation
A withdrawal that has already begun processing generally cannot be cancelled. Once a deposit has been successfully completed, it is non-refundable, and requests to return funds spent on gaming will not be considered. If you encounter any issue with a transaction, contact 24/7 support.
Bonuses & Promotions
4.1 Welcome Bonus
New account holders at te999 are eligible to receive a 150% bonus on their first deposit, up to ৳5,000. Conditions for the bonus to take effect:
- To receive the bonus, the first deposit must be made immediately after creating the account.
- A 15× (fifteen times) wagering requirement applies to the bonus (calculated on the bonus amount only).
- Example: For a ৳1,500 bonus, bets totalling ৳1,500 × 15 = ৳22,500 must be completed before winnings from the bonus can be withdrawn.
- A person may claim this bonus only once.
4.2 Bonus Abuse
Dishonest use of the bonus system is strictly prohibited. The following activities may result in bonus cancellation and account suspension:
- Claiming bonuses by opening multiple accounts for the same person.
- Attempting to withdraw without completing wagering requirements.
- Deliberately placing losing bets to fulfil wagering conditions ("hedging").
- Attempting to manipulate bonuses as a group.
4.3 VIP Program
The te999 VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. You can move up to higher levels through regular play and receive special benefits including weekly cashback. VIP level rules are published separately and may change at any time.
4.4 General Bonus Terms
te999's general terms apply to all bonuses, cashback, and promotions. A bonus may only be usable on designated games. Each promotion has a specific validity period — expired bonuses are automatically cancelled.
Gaming Rules
5.1 Fair Play Guarantee
te999 is committed to ensuring a fair and transparent gaming environment. Our platform uses Random Number Generator (RNG) technology, which makes every outcome completely independent and unpredictable. All gaming data is stored on servers secured by SSL encryption.
5.2 Prohibited Activities
The following activities are strictly prohibited during gaming and may result in immediate account closure:
- Attempting to hack or manipulate game software.
- Using bots, scripts, or automated software.
- Playing in collusion with other players.
- Deliberately exploiting any system error or bug for advantage.
- Attempting fraud through chargebacks or payment disputes.
5.3 System Errors
If a game result is displayed incorrectly or an abnormal payout occurs due to a technical fault or system failure, te999 reserves the right to void that transaction. Any claim of winnings obtained by exploiting an error will not be considered valid.
5.4 Betting Limits
Each game or betting market has set minimum and maximum bet amounts. These limits may vary depending on the type of game and your account level. te999 reserves the right to temporarily adjust the betting limits of any account under special circumstances.
Intellectual Property & Privacy
6.1 Intellectual Property
All content on the te999 platform — logos, graphics, written material, software, designs, and trademarks — is entirely the intellectual property of te999. Copying, distributing, reproducing, or using this content for commercial purposes without our written permission is strictly prohibited.
6.2 Personal Data Protection
The way your personal information is collected, stored, and used is governed by our Privacy Policy. te999 uses SSL encryption to keep all data secure. Your personal information is not sold to third parties.
6.3 Cookie Usage
Our website uses cookies to improve the user experience. By using the site, you consent to the use of cookies. Cookies can be disabled from your browser settings, though doing so may cause some features to not work properly.
Limitation of Liability
7.1 Service Availability
te999 strives to ensure maximum uptime, but no guarantee of uninterrupted service is given. The service may be temporarily unavailable due to maintenance, technical issues, or external factors. te999 will not be held responsible for any loss occurring in such circumstances.
7.2 Gaming Decisions
Any betting or gaming decision is entirely the user's own responsibility. There is always a risk of losing money when gambling. te999 does not guarantee any profit from gaming. te999 accepts no responsibility for financial losses resulting from betting decisions.
7.3 Third-Party Services
Game software (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, Ezugi, and other providers) is supplied by third parties. te999 is not directly responsible for technical faults or unavailability of this software, but we will work to resolve issues promptly.
Responsible Gaming
8.1 Our Commitment
te999 places responsible gambling as its highest priority. We believe that gambling is a form of entertainment, not a solution to financial problems. Only place bets with money that, if lost, will not affect your daily life.
8.2 Self-Exclusion Feature
If you feel that gambling is having a negative impact on your life, you can contact our support team to activate a temporary or permanent self-exclusion. This feature is free and takes effect immediately. For more details, visit our Responsible Gaming page.
8.3 Protection of Minors
te999 takes a firm stand against the participation of minors (under 21) in gambling. Account holders are responsible for keeping their devices secure from minors. If evidence of a minor using an account is found, immediate action will be taken.
8.4 Deposit & Spending Limits
To help keep yourself in control, you can set personal deposit or betting limits with the help of our support team. Setting such limits is a responsible step, and we always support it.
Dispute Resolution & Law
9.1 Complaint Submission Process
If you have a complaint or dispute, please contact our customer service team first. We aim to resolve any dispute amicably. How to file a complaint:
- Direct contact via 24/7 live chat.
- Send details by email: [email protected]
- State the date, time, and relevant transaction number of the complaint.
9.2 Resolution Process
After receiving a complaint, our team will investigate as quickly as possible and notify you. If a resolution is not reached at the initial stage, the matter will be escalated to senior management. An effort will be made to resolve the dispute with the agreement of both parties.
9.3 Severability of Terms
If any part of these terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect. Waiving any one condition will not affect the other conditions.
Contact & Support
10.1 Customer Service
The te999 customer service team is available to assist you seven days a week, twenty-four hours a day. Support is available in both Bengali and English.
- Live Chat: Directly accessible on the site, available 24/7.
- Email: [email protected]
For any questions, clarifications, or complaints regarding these terms, please use the contact channels above. We treat every message you send with care.
10.2 More Information
To learn more about our services, please visit the following pages:
- Privacy Policy — How your data is used and protected.
- Responsible Gaming — Advice for safe and controlled gaming.
- FAQ — Answers to common questions.
- About Us — Learn more about te999.
Important Reminder: It is entirely the user's responsibility to read and understand these terms. For persons aged 21 and above only. Play responsibly and only wager an amount of money you can afford to lose.